We’re proud to announce that  Classic Remodeling received a 2021 Guildmaster Award for exceptional customer service. This is our 16th consecutive Guildmaster win. In addition, Classic Remodeling is the ONLY GuildQuality member to win the Guildmaster award each year since the award’s inception.

WHAT IS THE GUILDMASTER AWARD?

The Guildmaster Award was established in 2005 by GuildQuality. The award recognizes and celebrates home building, remodeling, and contracting professionals who demonstrate the highest level of customer service.

Over the past several months, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. Guildmaster winners must achieve a 50% response rate and a minimum recommendation rate of 90%.

There are three different levels of Guildmaster members can achieve:

• Members who receive between 90% and 94.9% for Likely to Recommend earn the Guildmaster level.
• Those who earn between 95% and 97.9% Likely to Recommend scores receive Guildmaster with Distinction.
• Members who earn between 98% and 100% for Likely to Recommend receive Guildmaster with Highest Distinction.

In 2020 Classic Remodeling received a 100% recommendation rate from our surveyed clients, giving us the honor of being named a Guildmaster with Highest Distinction.

WHAT IS GUILDQUALITY?

GuildQuality is a third-party customer satisfaction surveying company, based in Atlanta. Over 2,000 residential construction professionals rely on GuildQuality’s customer satisfaction surveying and reporting software. This software helps them deliver exceptional customer service and get the recognition they deserve for their commitment to quality. Classic Remodeling has been a GuildQuality member since 2003.

We would like to thank all of our clients for participating in the GuildQuality survey process. We use your feedback to find ways to improve the remodeling experience. At Classic Remodeling, we make customer service a top priority. Thank you for your part in making Classic Remodeling a 2021 Guildmaster Award winner!

We are pleased to announce that Classic Remodeling has been awarded two prestigious customer service awards for 2017 – Best of Houzz and Guildmaster. Each of these awards rely on client feedback to determine eligibility.

Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction surveying company, how powered the Guildmaster Award to recognize and celebrate those home building, remodeling, and contracting professionals who demonstrate the highest level of customer service within the U.S. and Canada.  Out of over 600 eligible applicants, Classic Remodeling is one of only about 300 businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.

To determine who will receive the Guildmaster Award, GuildQuality reviews thousands of survey responses and considers two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and the percentage of surveyed customers who responded. Classic Remodeling achieved a recommendation rate of over 90% from our customers surveyed by GuildQuality. We are also thrilled to note that this is the 12th consecutive Guildmaster title Classic has received. This makes us one of only 6 companies nationwide who have received the Guildmaster award each year since its inception.

We cannot say “Thank You” enough to our clients for consistently recommending Classic Remodeling. Your feedback is key to our success and we appreciate your willingness to share your experiences with others.

Want to hear what others have to say about working with Classic Remodeling? Check out our profiles on Houzz and GuildQuality.

In a business where referrals are essential to our success, we are consistently working to ensure our clients have a great remodeling experience and want to share that experience with others. We’ve been fortunate that so many have willingly participated in reviewing our company, garnering some public recognition for our both the quality of our work and our customer service.

Earlier this year, Classic received the “Best of Houzz” awards from Houzz.com for both Design and Service. Design award winners’ work was the most popular among the more than 25 million monthly users on Houzz, known as “Houzzers.” Customer Satisfaction honors are determined by a variety of factors, including the number and quality of client reviews a professional received in 2015.

In late June, we were notified that we have once again been named Guildmaster by GuildQuality, a third party surveying company.  The Guildmaster award is granted to those builders and remodelers who have an 80% survey response rate and a 90% satisfaction rating. This marks the 11th consecutive year we’ve earned the award. We are also among only a small handful of companies nationwide who have earned the Guildmaster title every year since the award’s inception.

Most recently, the readers of Charleston Living Magazine named Classic Charleston’s Best Kitchen and Bath Remodeler in their “Best of the Best” readers’ poll. This marks the third year Classic has been recognized by the readers of Charleston Living. You can see the full list of winners in the July/August issue, on newsstands now.

We pride ourselves on excellence and are honored that our clients continue to recognize us for providing quality construction and superior customer service. Thanks for your continued confidence in Classic Remodeling!