We are thrilled to announce that Classic Remodeling has won the 2022 Guildmaster with Highest Distinction Award for customer service.  Out of nearly 2,000 eligible applicants, Classic Remodeling is one of 400+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care. We’re so proud of our team for once again achieving this recognition.

 

Determining Guildmaster Award Eligibility

Each year, GuildQuality reviews thousands of survey responses submitted by customers of Guildmaster candidates. They consider two primary metrics for each candidate: the percentage of customers who would recommend the business to a friend and the percentage of customers who responded.

In order to receive the Guildmaster Award, candidates must receive a minimum of 20 survey responses and have at least a 50% response rate. In addition, GuildQuality looks at the recommendation rate for each eligible company. This is the most important qualification metric – exemplary customer service.  The average recommendation rate in the construction industry is 70%. GuildQuality requires a 90% or higher recommendation rate in order to receive a Guildmaster Award.

 

What is a Guildmaster with Highest Distinction?

There are two levels of distinction in addition to the basic Guildmaster Award. Members with a recommendation rate between 95% and 97.9% receive the Guildmaster with Distinction award. The Guildmaster with Highest Distinction is awarded to companies with a recommendation rate between 98% and 100%. Classic Remodeling achieved a 100% recommendation rate in 2021! In addition, Classic Remodeling is the ONLY company in the GuildQuality network who has received the Guildmaster award each year since it’s inception in 2005. That’s 17 consecutive wins!

We’re so proud of our team! They worked hard to ensure our customers continued to have a great remodeling experience, despite the challenges we’ve faced as an industry over the last year. Supply chain issues and labor shortages have certainly made our job harder, but our team rose to the challenge!

A thank you goes out to each of our clients who completed a GuildQuality survey. We appreciate the time you take to evaluate our performance. With your feedback we wouldn’t be able to call ourselves a Guildmaster with Highest Distinction!

 

 

We’re proud to announce that Classic Remodeling & Construction has won the 2020 Guildmaster Award and Best of Houzz Awards for service and design.  

Each of these awards reflect the focus we place on quality and customer service.

This is our 16^th consecutive Guildmaster win and our 6^th Best of Houzz win. Additionally, we are 1 of only 6 companies nation-wide to have received the Guildmaster award each year since its’ inception.

What is the Guildmaster Award?

Each year GuildQuality, a third-party customer satisfaction surveying company, recognizes members who deliver exceptional customer service.

They established the Guildmaster Award in 2005. The award recognizes home building, remodeling, and contracting professionals who demonstrate the highest level of customer service in their industries.

Over the past several months, GuildQuality reviewed thousands of survey responses for Guildmaster candidates. In order to win, candidates must get a minimum recommendation rate of 90%.

In 2019, Classic Remodeling’s received a 97% recommendation rate from customers surveyed by GuildQuality.

 

What is the Best of Houzz Award?

The Best Of Houzz award is given in two categories: Design and Customer Satisfaction.

Design award winners’ work was the most popular among the more than 40 million monthly users on Houzz.

The Customer Satisfaction winners are determined by the number of reviews and the pro’s overall overall rating on the platform.

Just 3% of the 2.5 million home design and building professionals on Houzz receive a Best of Houzz award each year. We’re thrilled to be among them!

What is Houzz?

Houzz is a great tool for those looking for home renovation and design ideas! You can create ideabooks, ask the pros questions about products or design dilemmas, and stay up to date on the latest trends. In addition, it’s a great way to find highly recommended professionals in your area. Be sure to look for the “Best of Houzz” service and design winners. These companies have the confidence of other Houzz users. Award winners will have “Best Of” badges on their profiles to make them easily recognizable.

 

Providing exceptional customer service is one of our core values at Classic Remodeling. We’re so grateful to our clients who take the time to provide valuable feedback on our services.

Check us out on GuildQuality and Houzz to view our latest projects and client reviews!

 

Classic Remodeling was recently recognized as a customer satisfaction leader in Qualified Remodeler Magazine’s annual customer satisfaction report. As part of this special report, compiled in conjunction with GuildQuality, 60 of GuildQuality’s highest-scoring remodelers are profiled. These sixty firms were selected from a pool of over 15,000 GuildQuality members across the nation for excellence in providing customer service.

Classic is honored by this distinction and has always been committed to delivering the highest quality craftsmanship and customer service. We’re thrilled to have a “likely to recommend” score of 97% for 2017 and a 96% overall recommendation rate.

Measuring Customer Satisfaction

Qualified Remodeler’s annual report highlights areas of importance for consumers regarding their recent remodeling projects. The data was collected by GuildQuality and represents more than 100,000 consumer surveys.

As you can see above, homeowners have indicated that the three most important areas for determining client satisfaction are:

1. Trust
2. Problem Resolution
3. Value

Building trust is not an easy task. Remodelers need to establish their trustworthiness at the very first meeting with a potential client, long before we deliver a finished product. So, how do we do it?

We have always felt that clear communication is the cornerstone to building a trusting relationship with our clients. It is also the key to problem resolution on a job. We believe in setting clear expectations with clients at the beginning of our working relationship. We discuss everything from budget and schedule to the construction process, timelines for decisions on selections, and change order policy. Internal communication among team members is also essential. Our project craftsmen meet with designers weeks before a job start to review plans and talk through the project. Just prior to the start of construction we’ll do an on-site walk through. Our process during construction includes several regular check-ins with clients to review progress and discuss any questions that may arise.

At the end of each project we use GuildQuality to survey our clients. These surveys provide valuable insight into our customers’ experiences. Internally, it allows us to identify areas where we excel, as well as areas where we need to make some adjustments. As a GuildQuality member since 2003, we are fortunate to have 15 years worth of survey responses and testimonials from past clients. That feedback is in an invaluable resource to potential clients as we work to establish their trust in our firm.

Maintaining Trust Through Challenging Projects

Each project is different and presents a unique set of challenges. Qualified Remodeler asked us to describe our most challenging project type and how we alter our approach to those types of projects to maintain customer satisfaction. Our dedication to customer satisfaction and building trust shows in our response:

“Whole house renovations are sometimes a little more trying for the customer – with larger budgets and longer construction times, we tend to find the clients’ stress levels go up as the job goes along. In addition to trying to keep those lines of communication open with our staff, we also use GuildQuality to survey these larger projects more frequently throughout the job. We know that sometimes clients will share information with a 3rd party that they may not necessarily feel comfortable sharing with us directly. By surveying at key points throughout the job we can hopefully get a better gauge of how the client is feeling, giving us an opportunity to identify any areas we need to address before the end of the project, to make sure we wrap things up on a positive note.”

We know that when you decide to remodel your home, you want to work with a contractor that you trust. That’s why we are continuously working to refine our processes, identify areas for improvement and continue to capitalize on the things we do best. GuildQuality surveys are an important part of that process for us and we thank all of our clients who have replied to GuildQuality surveys in the past. It is through your feedback that we’re able to continue to improve and remain a leader in our industry.

 

 

We’re proud to announce that Classic Remodeling & Construction has been named a 2018 Guildmaster Award winner for exceptional customer service. Out of the more than 600 eligible applicants, Classic Remodeling is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.

This is our 13th consecutive Guildmaster win. Additionally,we are one of only 6 companies nationwide who have received the award each year since its inception.

What is the Guildmaster Award?

The Guildmaster Award was established in 2005 by GuildQuality. The award recognizes and celebrates home building, remodeling, and contracting professionals who demonstrate the highest level of customer service.

Over the past several months, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. Winners must achieve a recommendation rate of 90% as well as reach a required response rate, based on survey volume.

Classic Remodeling achieved a recommendation rate of 97% from our customers surveyed by GuildQuality over the past year.

Providing exceptional customer service is one of our core values at Classic Remodeling. By participating in the GuildQuality program, we garner valuable feedback from our clients. We’re able to highlight areas where we are performing well and identify areas where we can improve. We are very proud of the fact that our customers have been consistently happy with our work and we appreciate their willingness to participate in the GuildQuality survey process.

What is GuildQuality?

GuildQuality is a third-party customer satisfaction surveying company, based in Atlanta. Over 2,500 residential construction professionals rely on GuildQuality’s customer satisfaction surveying software to help them deliver exceptional customer service. Classic Remodeling has been a  GuildQuality member since 2003.

 

We are thrilled to announce that we have once again been awarded Best Of Houzz for Design and Customer Satisfaction by Houzz.

The Best Of Houzz award is given in two categories: Design and Customer Satisfaction. Design award winners’ work was the most popular among the more than 40 million monthly users on Houzz. Customer Satisfaction honors are determined by a variety of factors, including the number and quality of client reviews a professional received in 2017.  This is our 4^th award for Service and our 3^rd award in the Design category.

We’re honored to be among the “Best Of Houzz” award winners again this year!

Be sure to stop by and check out our Houzz profile and see what we’ve been up to!

What is Houzz?

If you are in need of inspiration or looking for advice, Houzz is a great tool! You can view project photos and save your favorites to an ideabook for future reference. You can also ask questions about specific products or design dilemmas. Houzz is a great resource when it comes to finding the best home building and design professionals in your area. Be sure to look for the “Best of Houzz” service and design winners. These companies have the confidence of other Houzz users. “Best Of Houzz” award winners will have “Best Of” badges on their profiles to make them easily recognizable.