We’re proud to announce that Classic Remodeling & Construction has been named a 2018 Guildmaster Award winner for exceptional customer service. Out of the more than 600 eligible applicants, Classic Remodeling is one of 300+ businesses within the residential construction industry recognized by GuildQuality for consistently delivering superior customer care.
This is our 13th consecutive Guildmaster win. Additionally,we are one of only 6 companies nationwide who have received the award each year since its inception.
The Guildmaster Award was established in 2005 by GuildQuality. The award recognizes and celebrates home building, remodeling, and contracting professionals who demonstrate the highest level of customer service.
Over the past several months, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates. Winners must achieve a recommendation rate of 90% as well as reach a required response rate, based on survey volume.
Classic Remodeling achieved a recommendation rate of 97% from our customers surveyed by GuildQuality over the past year.
Providing exceptional customer service is one of our core values at Classic Remodeling. By participating in the GuildQuality program, we garner valuable feedback from our clients. We’re able to highlight areas where we are performing well and identify areas where we can improve. We are very proud of the fact that our customers have been consistently happy with our work and we appreciate their willingness to participate in the GuildQuality survey process.
GuildQuality is a third-party customer satisfaction surveying company, based in Atlanta. Over 2,500 residential construction professionals rely on GuildQuality’s customer satisfaction surveying software to help them deliver exceptional customer service. Classic Remodeling has been a GuildQuality member since 2003.